• All successful payment will be notified and issued with invoice via email immediately after transaction has been approved.
• All inquiries involving successful orders will be referred by their order / invoice number.
• All successful transactions are considered final and non-refundable unless for cases eligible for returns and refunds.
Exchange & Return
• If your item (including final sale items) arrives damaged defected for whatever reason, we will send you a replacement free of charge.
• To request for a replacement, please email us at (firstname.lastname@example.org) to report the defect/damage within 14 days of receiving the item.
• Customer will be informed by email or phone number once replacement parcel has been posted out.
• Return shipping is free if you return your product due to defective or incorrect delivery. Otherwise, return shipping fee will be borne by purchaser.
• We do not accept returns for products which are not broken and correctly delivered.
• The time limit for requesting a refund for a defective item is within 14 days of receiving the item.
• Refunds will only be processed once we have received your returned product in acceptable condition.
• If this is the case, then we will process your refund within 7 business days of receipt and a credit will automatically be applied to your original method of payment. Please allow up to 15 days for refunds to reflect on your account.
• We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
• We do not provide refund for items that are wrongly delivered or missing due to incorrect customer and shipping details.
For cases involving refunds and returns, kindly reach us via the following:
• Email: email@example.com
• Address: 54, Jalan SBC 8, Kompleks Kilang SME Bank Batu Caves, Taman Sri Batu Caves, 68100 Batu Caves, Selangor.